Help & FAQs
Frequently Asked Questions
Can't find your answer here? Call our hotline 01834365294 or write to newitpowerbd@gmail.com.
How do I place an order?
Add the products you want to the cart, go to checkout, enter your delivery details and choose a payment method (Cash on Delivery, bKash, Nagad, Card or Bank). Our team confirms the order by phone before dispatch.
How long does delivery take?
Inside Dhaka and Chattogram metro, delivery usually takes 24–48 hours. Outside the metro it takes 3–5 working days, depending on the courier. See the Online Delivery page for details.
Which payment methods do you accept?
We accept Cash on Delivery, bKash, Nagad, Rocket, credit/debit cards and bank transfer. For online payments, the gateway details are shown at checkout.
Can I cancel my order?
Yes. Orders can be cancelled before dispatch with a full refund. After delivery, returns and refunds follow our Refund & Return Policy.
Are your products genuine and covered by warranty?
Yes — all products are 100% genuine, sourced from official distributors, and carry official warranty. See the Warranty Policy for claim details.
Can I check order status online?
Yes. After placing an order, log in to your account and open the Orders section to see its current status. You can also call 01834365294 anytime.
Can I return a wrong or damaged product?
Yes — notify us within 7 days of delivery and the return will be processed per our Refund & Return Policy.
Do you offer corporate / bulk purchases?
Yes, we support corporate and bulk orders with special pricing. Contact our team at newitpowerbd@gmail.com or call 01834365294 for a quote.