Warranty Policy

Warranty Coverage

All products sold at New It Power carry an official warranty from the brand or an authorized local distributor. The warranty period and coverage vary by product brand and category — the specific terms are printed on your invoice and described on each product page.

• Replacement window — most products qualify for replacement within 7 days of purchase if the sealed product has a manufacturing defect and official approval is secured.
• Service warranty — after the replacement window, defective units are repaired at the brand's authorized service center within the warranty period.
• International warranty — select imported products carry international warranty; please confirm before you buy.

What Is Covered

• Manufacturing defects under normal, intended use.
• Components failing due to faulty workmanship during the warranty period.
• Official repairs and parts replacement through brand-authorized service centers.

What Is Not Covered

• Physical damage, liquid damage, burns or misuse.
• Unauthorized repair or modification by third parties.
• Consumable parts (batteries, adapters, accessories) beyond brand policy.
• Data loss from storage devices — always keep backups.

How to Claim

1. Keep your New It Power invoice / purchase receipt safe — it is required for all warranty claims.
2. Call 01834365294 or visit your nearest New It Power store with the product and invoice.
3. Our team submits the unit to the brand's authorized service center.
4. You are notified once the unit is repaired or replaced, usually within 15 working days.