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Refund & Return Policy

Our Promise

We want you to be completely happy with your purchase. If something goes wrong, we will make it right quickly and transparently. This policy outlines your options for returns and refunds.

Eligible for Return / Refund

  • Damaged / defective product delivered to you — verified within 7 days of delivery.
  • Wrong or missing item compared to your order invoice.
  • Order cancelled before dispatch — full refund with no questions asked.

Conditions for Return

  • The product must be unopened, with seals intact and in its original condition (unless the defect is physical).
  • Return must be reported within 7 days of delivery by calling 01834365294 or through our stores.
  • All accessories, packaging, and documentation must be returned together.
  • Software, licences and digitally delivered products are non-returnable once activated.

Not Eligible for Return

  • Products damaged by misuse, accident, or unauthorized modification.
  • Products with evidence of physical or liquid damage.
  • Consumables and personal-use accessories once opened.
  • Contact lenses, earphones, and hygiene-related items once opened, for practical reasons.

Refund Process

  1. Contact us within 7 days of delivery and share your order number.
  2. We verify the claim (and inspect the returned unit where required).
  3. On approval, the refund is processed to your original payment method — bKash, Nagad, Rocket, bank transfer, or the card used for payment.
  4. Refunds are usually completed within 3–7 working days of approval.

Other Cases